The Office of Human Resources can assist supervisors to strengthen working relationships and manage conflict with various communication and problem solving techniques; understand and apply the University’s policies and regulations fairly and equitably; address performance challenges and identify opportunities for growth; and develop appropriate goals and objectives.
The Office of Human Resources also provides guidance to employees with workplace concerns, grievances, or other issues while providing consultative services to managers in the development of appropriate communications regarding performance expectations and feedback.
The Office of Human Resources can be reached at 828.251-6605 and at firstname.lastname@example.org.
The Office of Human Resources offers guidance for faculty in the Employee Relations area, which includes grievance, mediation, conflict resolution, and addtional topics. For more information, contact Human Resources at 828-251-6605.
For Mediation and Grievance policies, view the Faculty Handbook.
Grievance Policy & Procedures
UNC Asheville encourages direct communication between employees and supervisors in an attempt to address grievances in the spirit of cooperation and compromise. The Office of Human Resources - Employee Relations administers the Grievance Policy to ensure a prompt, orderly, and fair response to an employee's grievance or complaint. Employee Relations works to assure that employees have access to grievance procedures to address grievable issues rapidly and fairly, without fear of retaliation. For assistance or advice on the access and use of this procedure, please contact Human Resources at 828-251-6605.
Mediation is the first step in the formal grievance process and involves the services of a neutral third person that assists an employee and an agency representative in resolving an employee grievance in a mutually acceptable manner. Mediation provides an opportunity for the two parties to openly discuss the grievance and reach a resolution that is mutually acceptable to both the agency and the employee. A mediator assists the parties to develop a solution themselves. When mediation results in a resolution of the grievance, parties will sign a Mediation Agreement.
Guidance for Supervisors
The Office of Human Resources offers training in the Employee Relations area, which includes grievance, mediation, conflict resolution, and addtional topics. For more information, contact Human Resources at 828-251-6605.
Faculty and Staff Employee Assistance Program
The Faculty and Staff Assistance Program and Work-Life Services will be provided by Humana for you and your household members.
We know that everyone needs help with life’s challenges and daily demands from time to time. That’s why the assistance program offers a wide range of benefits and services to meet your diverse needs at home and at work and to help you cope with and manage life events.
The Faculty and Staff Assistance Program (FSAP) and Work-Life Services from Humana
Services are confidential and available 24 hours a day, 7 days a week
Telephone Access: 866.440.6556
Online Access – http://humana.com/eap – Username: uncasheville Password: uncaeap
What is the FSAP?
The Faculty and Staff Assistance Program (FSAP) offers short-term counseling to help you and members of your household manage everyday life issues. Consultants are available to assist you with various needs, including (but not limited to):
- Coping with a serious illness
- Loss of a loved one
- Eating disorders
- Smoking cessation
- Emotional issues
- Relationship concerns
- Family relationships
- Weight control
- Financial planning
- Workplace concerns
What is Work-Life?
- Moving and relocation
- Caregiving from a distance
- Finding schools
- Child care
- Pet care
- Financing college
- Recreational activities
- Housing options
If you have questions regarding the current services through Humana, please contact your UNC Asheville Benefits Specialist in the Office of Human Resources at 828-250-2344.