Faculty and Staff Assistance Program

We know that everyone needs help with life’s challenges and daily demands from time to time. That’s why the FSAP offers a wide range of benefits and services to meet your diverse needs at home and at work and to help you cope with and manage life events.  The Faculty and Staff Assistance Program (FSAP) and Work-Life Services, provided by Humana, is available to employees and their household members.

The Faculty and Staff Assistance Program and Work-Life Services are convenient, confidential, and available 24 hours, 7 days a week.  For free and confidential assistance call 1-866-440-6556 or visit Humana's website.

Online access:

Username - uncasheville
Password - uncaeap



The Faculty and Staff Assistance Program (FSAP) provided by Humana is available to faculty and staff and offers short-term counseling to help you and members of your household manage everyday life issues.  Consultants are available to assist you with:

  •     Everyday needs and life events
  •     Emotional issues
  •     Relationship concerns
  •     Family relationships
  •     Coping with a serious illness
  •     Sleeping difficulties
  •     Loss of a loved one
  •     Eating disorders
  •     Workplace concerns
  •     Smoking cessation

Work-Life Services

Work-Life offers extensive assistance, information, and support to help you achieve a better balance between work, life, and family.

  • Moving and relocation
  • Child care
  • Financing college
  • Home ownership
  • Services and education for children with special needs
  • Adoption, pregnancy, and infertility
  • Adjusting to retirement
  • Locating services and care for older adults
  • Pet care
  • Finding schools
  • Recreational activities

LifeCoach Services

LifeCoach is a personalized coaching program that can help you identify and work toward achieving your personal and professional goals.  This program is available to you and your household members at no cost.  Change can be difficult, but you do not have to do it alone.  LifeCoach is a program to support, motivate, and encourage you to make and maintain lifestyle changes such as quitting tobacco and staying smoke free, achieving and maintaining a healthy weight, reducing and managing stress, adopting healthy habits, becoming better organized, and dealing with financial issues.  When you sign up for the program, you are paired with a coach who mentors you and can help with goals including:

  • Career satisfaction
  • Financial management
  • Stress management
  • Relationships
  • Life purpose and meaning
  • And much more!

Sessions are unlimited and available through phone calls, emails, or live chat.