Faculty and Staff Assistance Program

We know that everyone needs help with life’s challenges and daily demands from time to time. That’s why the FSAP offers a wide range of benefits and services to meet your diverse needs at home and at work and to help you cope with and manage life events.  The Faculty and Staff Assistance Program (FSAP) and Work-Life Services, provided by Humana, is available to employees and their household members.

The Faculty and Staff Assistance Program and Work-Life Services are convenient, confidential, and available 24 hours, 7 days a week.  For free and confidential assistance call 1-866-440-6556 or visit Humana's website.

Online access:

Username - uncasheville
Password - uncaeap


Hurricane Resources

Hurricane Resources are Available to You

As hurricane season begins, we would like to remind you that Humana’s Faculty and Staff Assistance Program (FSAP) and Work-Life Services gives employees a connection to trained professionals who are ready to guide and support them through emotional challenges in their personal or professional lives at no additional cost to them. This service provides immediate support in crisis situations such as those resulting from a hurricane or another disaster.

There are many ways that FSAP and Work-Life Services can help employees and their household members in preparing for or dealing with the aftermath of a hurricane.

FSAP and Work-Life Services website’s online resources (login:  uncasheville, password: uncaeap):

  • Information on resilience after a hurricane
  • How to get help during a disaster
  • Utility shut-off and safety following a disaster
  • Dealing with stress after a disaster 

North Carolina hurricane resources
South Carolina hurricane resources
Virginia hurricane resources
Hurricane safety checklist (Source: Red Cross)

Guide: How to prepare for a hurricane (Source: America’s Preparathon)

Emergency supply list (Source: FEMA)

Making plans for your family pets during a hurricane
(Source: South Carolina Department of Health and Environmental Control)


Call to speak with specialists:

FSAP offers immediate support including access to mental health services or local community resources and confidential access to short-term counseling referrals that can help individuals dealing with stressful situations, family issues and difficult emotions, as well as legal and financial challenges they may be experiencing. In addition, Work-Life specialists offer extensive assistance and information for disaster preparation and recovery efforts such as helping locate family care, hoteling services, pet shelters and much more.

To learn more, click one of the links above and sign in with the following credentials:
Username: uncasheville
Password: uncaeap

Whether it’s you, your friends, or your loved ones, Humana is here to help. For those needing or wanting support, visit Humana online or call the FSAP and Work-Life Services 24/7 at  866-440-6556.

Faculty and Staff Assistance Program

The Faculty and Staff Assistance Program (FSAP) provided by Humana is available to faculty and staff and offers short-term counseling to help you and members of your household manage everyday life issues.  Consultants are available to assist you with:

  •     Everyday needs and life events
  •     Emotional issues
  •     Relationship concerns
  •     Family relationships
  •     Coping with a serious illness
  •     Sleeping difficulties
  •     Loss of a loved one
  •     Eating disorders
  •     Workplace concerns
  •     Smoking cessation

Work-Life Services

Work-Life offers extensive assistance, information, and support to help you achieve a better balance between work, life, and family.

  • Moving and relocation
  • Child care
  • Financing college
  • Home ownership
  • Services and education for children with special needs
  • Adoption, pregnancy, and infertility
  • Adjusting to retirement
  • Locating services and care for older adults
  • Pet care
  • Finding schools
  • Recreational activities

LifeCoach Services

LifeCoach is a personalized coaching program that can help you identify and work toward achieving your personal and professional goals.  This program is available to you and your household members at no cost.  Change can be difficult, but you do not have to do it alone.  LifeCoach is a program to support, motivate, and encourage you to make and maintain lifestyle changes such as quitting tobacco and staying smoke free, achieving and maintaining a healthy weight, reducing and managing stress, adopting healthy habits, becoming better organized, and dealing with financial issues.  When you sign up for the program, you are paired with a coach who mentors you and can help with goals including:

  • Career satisfaction
  • Financial management
  • Stress management
  • Relationships
  • Life purpose and meaning
  • And much more!

Sessions are unlimited and available through phone calls, emails, or live chat.